Cancellation and refund conditions.

1. Provider and scope

This Refund Policy is issued by Jose Ciscar Garcia, Spanish VAT identification number ES52746465J, as provider of EquipSpan. The Provider’s full details appear in the Legal Notice. Account-related enquiries may be submitted through the EquipSpan support page.

2. 21-day trial

The complete 21-day trial is available without a payment card. The trial does not generate a charge and therefore creates no payment to refund. A paid subscription begins only when the workspace owner selects a plan and separately authorises the transaction.

3. Cancellation is not the same as a refund

A monthly or yearly subscription may be cancelled at any time through the EquipSpan billing area or the Paddle buyer portal. Cancellation prevents future renewals and ordinarily takes effect at the end of the current paid billing period. It does not automatically reverse a charge already processed, and access ordinarily remains available until the end of that paid period.

4. Transactions processed by Paddle

For EquipSpan transactions processed through Paddle, Paddle acts as the authorised reseller and Merchant of Record. Paddle processes the charge, applicable transaction taxes, payment receipt and any approved refund. Eligibility for a refund is assessed under the Paddle Refund Policy, the Paddle Buyer Terms, this policy and any applicable mandatory law.

5. How to request a refund

A refund request may be submitted through Paddle buyer support or through the support and subscription links contained in the Paddle purchase email. The Customer may also use the EquipSpan support page for assistance in identifying the relevant workspace and transaction. The request should include the account email, transaction or invoice reference, charge date and a concise statement of the grounds relied upon. Full payment card details must never be submitted.

6. Requests subject to review

Requests concerning a duplicate or incorrect charge, failure to receive access following confirmed payment, a materially defective service, or a statutory withdrawal or refund right will be reviewed promptly with Paddle. Paddle may also consider discretionary requests under its published policy. A refund is not guaranteed solely because a subscription was unused or cancelled after renewal. Nothing in this policy excludes or restricts a right that applicable law makes mandatory.

7. Business use and mandatory rights

EquipSpan is intended principally for business and professional use. Statutory consumer rights may therefore be inapplicable to a business purchase. Where the buyer qualifies as a consumer under applicable law, or where another non-waivable local right applies, that mandatory protection prevails. Paddle’s current policy describes the country-specific rights it applies to transactions processed by Paddle.

8. Effect and timing of an approved refund

Paddle returns an approved refund through the method and within the timeframe stated in its policy and buyer communications. The buyer’s bank or payment provider may require additional processing time. A full refund ordinarily terminates access associated with the refunded subscription. A partial refund or billing correction may result in a corresponding adjustment to the plan or billing record.

9. Contact and amendments

Questions concerning an EquipSpan account may be submitted through the EquipSpan support page. Questions concerning a Paddle charge or the status of a refund should be directed to Paddle buyer support. Material amendments to this policy will be published here with a revised effective date and will not limit any right that was already mandatory for an earlier transaction.