Installed equipment warranty management
Keep coverage records and source evidence with the unit.
Warranty claims and supplier recovery
Track equipment warranty claims through supplier recovery.
Do not let the claim disappear when the repair is finished. A technician may solve the fault today while photographs, parts, supplier approval and cost recovery remain open for weeks.
- No card required
- All features included
- Guided sample data available
The operational problem
Closing the service job too early can hide the work that remains: gathering evidence, submitting the claim, following up the supplier and recording any credit or recovery.
How EquipSpan helps
Prepare an evidence trail
Keep photographs, serials, parts and documents beside the claim.
Track the supplier response
Make requested information, rejection, approval and pending credit visible.
Complete the financial follow-up
Keep a completed repair distinct from a claim that has been fully recovered.
Start without a lengthy implementation
Create a workspace, choose your regional defaults and either load the removable sample data or begin with a real customer. If you already have a customer list, you can import it from a practical CSV. Add locations, equipment, components and operational history as they become useful.
Continue the research
Related equipment workflows
Explore the connected record, workflow or practical starting point that best matches the problem you are solving.
Customer equipment service history
See the past work and evidence before the next decision.
How the workflow works
Follow the path from equipment record to the next useful action.
A claim that stays visible after the repair
Run supplier follow-up as its own controlled process.
The service request, visit and claim remain connected, but they do not need to close together. EquipSpan preserves the repair history while the office follows evidence, supplier decisions and recovery.
Equipment warranty claim example
- Fault recorded
- Evidence assembled
- Claim submitted
- Supplier response
- Amount approved
- Recovery received
Prepare the claim record
Identify the supplier, external reference, linked coverage record, equipment and what is being claimed. Keep serial details, photographs, service reports, parts and supporting documents beside the record.
Follow each supplier decision
Move from draft and missing evidence through submission, requests for more information, approval, partial approval or rejection. Give every open claim an owner, next action and due date.
Confirm the actual recovery
Record claimed, approved and recovered amounts separately. A completed repair is not an approved claim, and an approval is not the same as a credit, replacement or payment received.
What the team should be able to see
- Installed unit and linked coverage record
- Fault, work performed and parts involved
- Evidence available and evidence still missing
- Supplier and external reference
- Status, owner, next action and due date
- Claimed, approved and recovered amounts
Does this fit your operation?
Try EquipSpan with your own installed base.
The complete 21-day trial requires no card. Load the removable sample data or begin with one real customer, location and installed unit.