Account and data deletion

Request deletion from the app

The workspace owner can sign in to EquipSpan, open Security, go to Delete account and data, type DELETE and request a confirmation link. The link is sent to the owner’s verified email address and expires in 24 hours.

Opening the link does not delete anything. Check the workspace reference and owner email on the confirmation page, then confirm deletion. Export any records you need first: deletion is permanent and removes access for every workspace member.

Request deletion without opening the app

If you cannot access the app, email info@equipspan.com from the address associated with your EquipSpan account. Use the subject “EquipSpan account deletion request” and identify the workspace or account email you want to delete.

You can also use the support form. EquipSpan may request additional verification before completing the deletion. Never send your password or a private confirmation link.

What will be deleted

After a verified request, EquipSpan removes the account and associated workspace data, including users and sessions, customers and sites, equipment and components, service requests and visits, maintenance plans, proposals, supplier claims, files, photographs and activity history.

Some information may be retained for legal or accounting obligations, security, fraud prevention, backup integrity or the defence of legal claims. Existing backups expire according to the retention policy.

Paid subscriptions

If the workspace has an active paid subscription, cancel it through Plan & access and the Paddle billing portal first. Deletion remains blocked until cancellation takes effect; a cancellation scheduled for the end of the paid period is not enough.

Payment records held by providers such as Paddle are subject to their own legal and retention obligations.

Contact

For account deletion, data deletion or privacy questions, contact info@equipspan.com or use the support form.